By placing an order or paying a quote on vesta.scot, you agree to these Terms of Sale. Please also read our Privacy Policy, Shipping & Delivery, and Refunds & Returns pages.
- Proof first Custom work is made after you approve the proof
- Personalised Made-to-order pieces are generally non-returnable for change of mind
- Your rights Faulty, damaged or wrongly made items will be put right
Who these terms are with
These Terms of Sale apply when you buy from Vesta Custom Creations via vesta.scot or agree a custom quote with us. We are a made-to-order studio in Motherwell, Scotland. Contact: [email protected] or (+44) 7356 206 466.
Orders, proofs and payment
Shop orders are offers to buy at the price shown at checkout. Custom briefs and quotes are confirmed when you accept the quote and pay (or when we confirm in writing). For personalised work we send a proof before production; once you approve it, we make the piece to that artwork. Payment is taken when you place the order or complete the quote payment link, unless we agree otherwise in writing.
Personalised and made-to-order goods
Most of what we sell is made to your specification — names, dates, artwork, sizes or finishes. Under UK consumer law, goods that are clearly personalised or made to your specifications are generally not cancellable for change of mind once production has started. Please check every detail before you approve a proof or complete payment. Errors in text, spelling or files you supply are your responsibility.
Prices, shipping and delivery
Prices are in pounds sterling and include VAT where applicable. Shipping costs and delivery timing are shown before you pay, and are described on our Shipping & Delivery page. Lead times for custom work usually start after proof approval. Risk in the goods passes when they are delivered to the address you give us (or collected, if agreed).
Your rights if something is wrong
Nothing in these terms removes your rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality and fit for purpose. If an item arrives faulty, damaged in transit, or personalised incorrectly by us, contact us promptly with your order number and photos — we will repair, replace or refund as appropriate. Full detail is on our Refunds & Returns page.
Non-personalised goods
Where an item is not personalised or made to your specifications, you may have a 14-day cancellation right under the Consumer Contracts Regulations 2013. See Refunds & Returns for how to cancel and what condition returns must be in.
Artwork and intellectual property
You confirm you have the right to use any logos, photos or artwork you send us. We may refuse work that appears to infringe someone else’s rights or that we cannot lawfully produce. Designs we create for your order remain ours unless we agree otherwise; you receive the finished goods you paid for.
Limitation of liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses if you buy as a consumer. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
Privacy and governing law
How we use personal data is explained in our Privacy Policy. These terms are governed by the laws of Scotland, and disputes may be brought in the Scottish courts. If you are a consumer, you also keep any mandatory rights in the country where you live.
Changes
We may update these terms when the shop or the law changes. The version on this page when you place your order applies to that order.
Related: Privacy Policy, Shipping & Delivery, Refunds & Returns. Questions? Contact us.